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When the Customer Complains

 
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Timon
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Joined: 01 Jan 1970
Posts: 301
PostPosted: Fri May 19, 2006 9:10 pm    Post subject: When the Customer Complains Reply with quote
A customer who complains may become a customer who will no longer patronize the products or services of the home business, or he may become a customer who will be the most loyal patron. To achieve the latter, there are certain steps that an entrepreneur must take when dealing with a complaining customer.

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